Terms of service

Velduro UK Terms of Service

Effective Date: 4 November 2025

Website: velduro.co.uk

Trading As: Velduro UK (a trading brand of Tia Bikes Ltd)

Registered Address: Unit 20b Yarrow Mill, Yarrow Road, Chorley, England, PR6 0LP

Company Registration: Tia Bikes Ltd is registered in England and Wales (16783123)

Contact Email: info@velduro.co.uk

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1. Introduction

1.1 These Terms of Service ("Terms") govern your access to and use of the website velduro.co.uk ("Website"), including any content, functionality, and services offered on or through the Website, whether as a guest or a registered user.

1.2 The Website is operated by Tia Bikes Ltd trading as Velduro UK ("we", "us", "our"). References to "you" mean the individual accessing or using the Website.

1.3 By accessing or using the Website, you agree to be bound by these Terms. If you do not agree, you must not use the Website.

1.4 We may update these Terms from time to time. The updated version will be indicated by the "Effective Date" above. Your continued use of the Website after changes constitutes acceptance of the revised Terms.

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2. Use of the Website

2.1 You must be at least 18 years old or have reached the age of majority in your jurisdiction to use the Website for purchasing goods.

2.2 You agree to use the Website only for lawful purposes and in accordance with these Terms.

2.3 You must not:

- Use the Website in any way that breaches applicable law or regulation;

- Copy, modify, distribute, or reverse-engineer any part of the Website without our prior written consent;

- Interfere with the security or operation of the Website;

- Use the Website to transmit spam, viruses, or harmful code.

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3. Account Registration

3.1 To purchase products or access certain features, you may need to create an account.

3.2 You must provide accurate, current, and complete information during registration and keep it updated.

3.3 You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

3.4 Notify us immediately at info@velduro.co.uk of any unauthorised use of your account.

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4. Products and Orders

4.1 All product descriptions, images, and prices on the Website are subject to change without notice.

4.2 We make reasonable efforts to display accurate information, but we do not warrant that product descriptions, colours, or other content are error-free.

4.3 Placing an order constitutes an offer to purchase. We reserve the right to accept or reject any order.

4.4 A contract is formed only when we send an order confirmation email. Until then, we may cancel or amend your order.

4.5 Prices include VAT (where applicable) at the prevailing UK rate but exclude delivery charges, which will be displayed before checkout.

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5. Payment

5.1 We accept payments via [list accepted methods, e.g., credit/debit cards, PayPal, etc.].

5.2 Payment is processed securely through our third-party payment providers.

5.3 You confirm that the payment method used is yours or that you are authorised to use it.

5.4 We reserve the right to refuse processing a transaction for any reason and to request additional verification.

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6. Delivery

6.1 Delivery times are estimates only and not guaranteed.

6.2 Risk in the goods passes to you upon delivery. Title passes upon full payment.

6.3 Delivery is to UK mainland addresses only unless otherwise stated. Additional charges may apply for Highlands, Islands, or international delivery.

6.4 If delivery fails due to incorrect information provided by you, additional charges may apply for re-delivery.

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7. Returns, Refunds, and Cancellations

7.1 Consumer Rights (Distance Selling):

- You have 14 days from receipt of goods to cancel your order under the Consumer Contracts Regulations 2013.

- Goods must be returned unused, in original packaging, and in resaleable condition.

- You bear the cost of return postage unless the item is faulty or incorrectly supplied.

7.2 Faulty or Damaged Goods:

- Notify us within 14 days of receipt.

- We will arrange repair, replacement, or refund (including return postage) at our discretion.

7.3 Refunds:

- Processed within 14 days of receiving returned goods.

- Original delivery charges are non-refundable unless the entire order is cancelled.

7.4 Exclusions: Custom-made, perishable, or sealed goods (e.g., hygiene items) opened after delivery are non-returnable.

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8. Intellectual Property

8.1 All content on the Website (text, images, logos, trademarks) is owned by or licensed to us and protected by copyright, trademark, and other intellectual property laws.

8.2 You may not reproduce, distribute, or create derivative works from any content without our express written permission.

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9. Limitation of Liability

9.1 The Website and products are provided "as is" without warranties of any kind, express or implied.

9.2 To the fullest extent permitted by law, we exclude liability for:

- Indirect, incidental, or consequential loss;

- Loss of profits, data, or goodwill;

- Any loss arising from your use of or inability to use the Website.

9.3 Our total liability for any claim arising from a contract shall not exceed the price paid for the relevant product.

9.4 Nothing in these Terms excludes liability for death, personal injury caused by negligence, fraud, or any liability that cannot be excluded by law.

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10. Privacy

10.1 Your personal data is processed in accordance with our [Privacy Policy](https://velduro.co.uk/privacy-policy) (to be published separately).

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11. Third-Party Links and Services

11.1 The Website may contain links to third-party websites or services not controlled by us.

11.2 We are not responsible for the content, privacy, or practices of third-party sites.

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12. Termination

12.1 We may suspend or terminate your access to the Website at any time without notice if you breach these Terms.

12.2 Upon termination, your right to use the Website ceases immediately.

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13. Governing Law and Jurisdiction

13.1 These Terms are governed by the laws of England and Wales.

13.2 Any dispute shall be subject to the exclusive jurisdiction of the courts of England and Wales.

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14. Contact Us

For questions, complaints, or notices under these Terms:

Email: info@velduro.co.uk

Post: Velduro UK, Unit 20b Yarrow Mill, Yarrow Road, Chorley, PR6 0LP

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